Privacy Policy

Trackk operates as a Software-as-a-Service ( SaaS platform )for EV-based logistics and fleet operations.

Our platform enables organizations to:

• Monitor performance of individual vehicles
• Track fleet utilization and operational efficiency
• View trip, route, and delivery-related metrics
• Analyze usage, productivity, and compliance data

Trackk may also provide associated EV logistics services where applicable.

Trackk acts as a data controller for personal and operational information processed through its Services.

Personal Information

We may collect and process the following personal and operational information:

• Name, phone number, and email address
• Company or organization details
• Account and login credentials
• Vehicle identifiers and configuration data
• Driver-related operational data (assigned vehicles, trip activity, attendance logs)
• Performance, utilization, and usage data associated with vehicles and fleets

All such data is processed solely for providing platform functionality, analytics, and reporting to authorized organization users.

Non-Personal Information

At present, Trackk does not actively collect IP addresses, cookies, or browser-level tracking data.

We may collect limited non-personal, system-generated usage data only to the extent required for platform functionality, security, and troubleshooting, without identifying individual users.

We collect and use information to:

• Provide SaaS-based fleet monitoring and analytics
• Enable organizations to view vehicle-level performance and utilization
• Support route, trip, and delivery tracking
• Generate operational reports and dashboards
• Improve platform reliability and service quality
• Provide customer support and system notifications

Comply with applicable legal and regulatory requirements

Trackk service pricing typically ranges from ₹100 to ₹10,000, depending on:

• Distance (KM-based pricing)
• Location and accessibility
• Vehicle type
• Additional services

Pricing details are shared transparently before service confirmation.

Currently, Trackk does not process payments directly through the platform.

When payment gateways are enabled in the future, payments will be handled securely by authorized third-party providers, and Trackk will not store credit card, debit card, UPI, or banking information.

We may share information:

• With service partners and vendors strictly for service delivery and transaction processing
• With government or legal authorities when required by law
• In anonymized or aggregated form for analytics and business insights

We do not sell or rent personal data to third parties.

We implement reasonable administrative, technical, and organizational safeguards to protect data, including:

• Defined data retention policies
• Restricted internal access to sensitive information
• Secure servers and encrypted communication where applicable

In the event of a data breach that may affect user rights, we will notify affected users as required by law.

Users may request:

• Access to their personal data
• Correction of inaccurate information
• Deletion of personal data

Data deletion requests are processed within three (3) business days, subject to legal and operational requirements.

Requests can be sent tosupport@trackk.org.

Trackk services are intended for individuals 18 years of age or older. We do not knowingly collect data from minors.

Your information may be stored or processed outside your country of residence, including in India or other jurisdictions where Trackk or its service providers operate. We ensure reasonable safeguards are in place for such transfers.

Our website may contain links to third-party websites. Trackk is not responsible for the privacy practices or content of such external sites. Users are encouraged to review their privacy policies independently.

In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the transaction, subject to this Privacy Policy.

Trackk is not a healthcare provider and does not process protected health information (PHI). This platform is not intended for use in compliance with HIPAA or similar healthcare regulations.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

If you have any questions or concerns regarding this Privacy Policy or data practices, please contact us:

Email: support@trackk.org
Phone: +91 99152 53097

By using Trackk services, you agree to the terms outlined in this Privacy Policy.